Frequently asked questions

Yes, Elite Class Property Management and Real Estate Company screens and pre-screens tenants. Our free tenant pre-screening questionnaire can be accessed, filled out, and submitted on this link: https://www.jotform.com/form/261498673861068 All Property applications can be accessed, filled out, and submitted on this link: https://eliteclass.app.doorloop.com/tenant-portal/rental-applications/listing?source=CompanyLink Our formal screening process is simple: All prospective Tenants are required to complete our complimentary tenant pre-screening questionnaire before scheduling a property showing. The purpose of this process is to help prospective Tenants determine whether they are likely to meet the property's qualification criteria before investing additional time, effort, or application fees. Pre-screening is intended to identify potential qualification concerns in advance and provide applicants with a better understanding of the property's requirements. While pre-screening does not guarantee approval, it may help prospective Tenants assess whether they have a reasonable likelihood of qualifying before submitting a formal application. Our clients expect us to present showings to qualified prospects whenever possible, and this process helps ensure a more efficient experience for property Owners, current occupants, and prospective Tenants alike. All adults who plan to occupy the residence and or co-sign for the residence are required to submit an application with our company and pay the applicable non-refundable application fee for the property. Each applicant must complete a separate application and satisfy all application requirements before being considered for approval. As part of our screening process, we may review credit reports, criminal background reports, eviction history reports, rental history reports, identity verification reports, income verification reports, fraud prevention reports, public records, and other screening information permitted by applicable law. Additional documentation may be requested to verify an applicant's qualifications, identity, income, assets, occupancy, rental history, and ability to satisfy the lease obligations. Our minimum screening criteria are as follows: Minimum combined gross household income-to-rent ratio of 2.5:1 or greater. Credit score of 600+ preferred. For scores below 600, we may consider: Qualified cosigners with a 600+ credit score; Additional rent; Additional security deposit; and or The full lease term paid upfront. Verifiable and stabilized income. Clear copy of government-issued identification (front and back). Three (3) months of most recent bank statements. Must be the actual bank statement issued by the bank. We do not accept modified official bank records. Three (3) most recent paystubs and or filed tax returns. Landlord letters of recommendation, when available (recommended). Emotional Support Animal ("ESA") and Service Animal verification documentation from a qualified healthcare provider when applicable and permitted by law. We do not charge fees, additional rent, or additional security deposits for ESAs or Service Animals. If you believe one of our associates, employees, vendors, Owners/Landlords, or housing providers may be discriminating against your accessibility rights or protected assistance animals, please contact us immediately at Broker@LocalPMC.com. We take such concerns seriously and will investigate such reported incidents promptly. The above criteria, policies, procedures, and requirements are subject to change, modification, or supplementation at any time without prior notice and may vary based on the property, Owner requirements, applicable law, and other underwriting considerations. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

You can log into your owner or tenant portal here: https://eliteclass.app.doorloop.com/auth/login CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

Owner distributions are made electronically through an e-check delivered by email. Owners may either print and manually deposit the e-check or enroll in automatic direct deposit using the same e-check platform. Automatic direct deposit requires a one-time enrollment process using the instructions provided with the first e-check received. Owners are solely responsible for establishing, maintaining, and updating their banking information for automatic direct deposit. Owners are responsible for all banking, processing, transaction, payment, transfer, mailing, postage, and related fees associated with their selected payment method throughout the term of the Service Agreement and any renewals, extensions, or successor agreements. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

For life-threatening emergencies, call 911 first. For urgent property issues, submit a maintenance request through DoorLoop, including photos, videos, and a detailed description of the issue. Please contact us as soon as possible regarding any urgent property concern so we can guide the next steps, coordinate vendors when necessary, and help protect the property from further damage. You can expect clear communication, resources, and support throughout the process. We provide after-hours, urgent, and emergency property management assistance when needed; however, we are not emergency responders and cannot perform the functions of 911 dispatchers, firefighters, paramedics, law enforcement officers, utility providers, or other emergency service personnel. In situations involving an immediate threat to life, safety, health, or property, contact the appropriate emergency service provider first. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

If a tenancy becomes unworkable, we follow the lease, Florida law, and our Service Agreement. We document the issue, handle all tenant communications, issue formal notices as appropriate, and connect you with qualified local attorneys when legal action is necessary to evict the Tenant. The attorney will handle the eviction process through the court system to achieve the most efficient resolution while working alongside our firm throughout the process. Once a writ of possession is issued, we will regain possession of the property, conduct interior and exterior inspections, coordinate or perform any necessary maintenance and repairs, and prepare the property for rent or sale. We will then market the property and assist you in achieving your rental or sales objectives. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

Yes, Elite Class Property Management and Real Estate Company manages tenant rent collection as a core part of our property management services. Utilizing the Doorloop platform, we streamline the rent collection process by providing tenants with convenient online payment options, ensuring timely and secure transactions. This system allows us to efficiently track rent payments, send automated reminders to tenants, and promptly deposit collected rents into the property Owners’ designated accounts. Our approach minimizes late payments and simplifies financial management for both owners and tenants throughout Brevard County and surrounding areas. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

At Elite Class Property Management and Real Estate Company, we prioritize clear communication and timely resolution when addressing late rent payments. Upon a missed or late payment, we promptly notify the tenant with a courteous reminder, outlining the overdue amount and any applicable late fees as per the lease agreement. We work closely with tenants to understand any challenges they may be facing. We may offer one-time courtesy payment plans or partial payments when appropriate, while maintaining compliance with applicable laws and regulations. If the tenant continues to delay payment or becomes a habitually late paying tenant, Elite Class Property Management and Real Estate Company follows a structured process that may include formal notices and, if necessary, initiating eviction proceedings to protect the property owner’s interests. Our approach balances professionalism, firm enforcement of lease terms, and a commitment to preserving positive tenant relationships whenever possible. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

Residential Properties: Elite Class Property Management and Real Estate Company manages single-family homes, townhomes, condominiums, duplexes, triplexes, and multifamily residential properties. Whether you own a single rental home or a portfolio of residential assets, our team provides comprehensive management services focused on protecting your investment, maintaining occupancy, preserving property condition, and delivering a positive experience for both Owners and Tenants. Short-Term Vacation Rentals & Corporate Rentals: Elite Class Property Management and Real Estate Company provides professional management for vacation rentals, seasonal properties, furnished executive housing, and corporate rentals. Our services are designed to maximize revenue, maintain exceptional guest experiences, coordinate cleaning and maintenance, manage reservations and communications, and ensure your property remains market-ready year-round. Whether your goal is short-term income, seasonal occupancy, or accommodating traveling professionals and corporate clients, we help optimize performance while protecting the asset. Commercial Properties: Elite Class Property Management and Real Estate Company's commercial property management services support office buildings, retail centers, storefronts, professional offices, medical offices, industrial properties, warehouses, and flex spaces. We understand the operational and financial demands of commercial real estate and work to maintain tenant satisfaction, preserve asset value, coordinate vendors, oversee maintenance, manage lease compliance, and support long-term investment objectives. Mixed-Use Properties: Elite Class Property Management and Real Estate Company manages mixed-use properties. Mixed-use properties require a management team that understands both residential and commercial operations. We coordinate the unique needs of residential residents, commercial occupants, common areas, vendors, maintenance requirements, and financial reporting while helping Owners maximize efficiency, occupancy, and overall asset performance. Community Associations (Condominium Associations & Homeowners Associations): We provide professional management services for condominium associations, homeowners associations, and planned communities. Our team assists boards with day-to-day operations, vendor coordination, maintenance oversight, resident communications, compliance administration, record keeping, budgeting support, meeting coordination, and implementation of board directives. We work alongside association leadership to help maintain property values, support community standards, and promote efficient association operations. No matter the asset type, Elite Class Property Management and Real Estate Company delivers a full-service management experience focused on protecting assets, reducing operational burdens, enhancing performance, and helping Owners and associations achieve their long-term goals. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

Yes. Elite Class Property Management and Real Estate Company coordinates and manages Tenant maintenance and repair requests on behalf of property Owners. Tenants may submit maintenance requests through our designated systems, including DoorLoop, and in certain circumstances by email or text message if the platform is unavailable. Our team reviews reported issues, communicates with Tenants and Owners as necessary, coordinates maintenance services, and monitors work progress to help ensure repairs are completed in a timely and professional manner. When available and appropriate, Elite Class Property Management and Real Estate Company may first provide maintenance and repair services through its in-house team. If in-house services are unavailable, unsuitable, or beyond the scope of work we perform, we may coordinate qualified vendors, contractors, specialists, or other service providers as needed. We maintain records of maintenance requests, work orders, invoices, vendor communications, and completed repairs to support effective property management, operational efficiency, and asset preservation. For emergency maintenance situations involving an immediate threat to life, safety, health, or significant property damage, Tenants should contact the appropriate emergency service provider first, when applicable, and then notify our office as soon as possible so we can assist with coordinating the appropriate response. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026

Yes. Elite Class Property Management and Real Estate Company may require Owners and Tenants to maintain certain insurance coverages as specified in the applicable Service Agreement, Lease Agreement, association governing documents, lender requirements, and or other applicable agreements. Owners are generally responsible for maintaining appropriate property, liability, hazard, flood, windstorm, landlord, dwelling, and other insurance coverages necessary to protect their interests and comply with applicable requirements. Tenants may be required to maintain renter's insurance, liability insurance, and other coverages as required by the Lease Agreement. Insurance requirements may vary by property, occupancy type, risk profile, lender requirements, association requirements, and applicable law. Owners and Tenants should carefully review their agreements and consult with qualified insurance professionals regarding appropriate coverage. Failure to maintain required insurance may constitute a default under the applicable agreement. CONTACT US: For more information, text 201-952-4665 or email Broker@LocalPMC.com to discuss your property and goals. You may also schedule a phone call with one of our sales representatives: DISCLOSURES: In the event of any discrepancy between general public company information and the terms of an executed agreement, the executed agreement shall control to the extent permitted by applicable law. Additional terms conditions and fees may apply. Last updated June 12th, 2026